Privacy Policy

Keyon Shoes | School Shoes Sri Lanka (“Keyon Shoes”, “we”, “us”, or “our”) owns and operates KeyonShoes.lk and provides school shoes and related products to customers within Sri Lanka.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, place an order, communicate with us, or otherwise use our services (collectively, the “Services”).

This Privacy Policy forms part of, and should be read together with, our Terms & Conditions, Return & Refund Policy, Shipping & Delivery Policy, and Cancellation Policy.

1.  Eligibility and Consent

By using our Services, you confirm that you are legally capable of providing consent under the laws of Sri Lanka.

If you are under 18 years of age, you may use the Services only with the involvement and consent of a parent or legal guardian.

By accessing the website or placing an order, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

2.  Personal Information We Collect

We may collect the following categories of personal information:

• Contact details: name, billing and delivery addresses, email address, and telephone number
• Payment and transaction information: payment method, order details, refunds, exchanges, and transaction history (payment card details are processed securely by third-party payment providers and are not stored by us)
• Account information: username, password, preferences, and saved details if you choose to create an account
• Order and usage data: products viewed, added to cart, purchased, returned, and interactions with the website
• Device and technical information: IP address, browser type, device identifiers, and operating system
• Communications: enquiries, messages, feedback, or correspondence sent to us via email, telephone, WhatsApp, social media, or contact forms

3.  How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and fulfil orders, including payment processing, delivery, returns, and exchanges
• To manage customer accounts and provide customer support
• To communicate with you regarding orders, deliveries, and service-related updates
• To personalise and improve our website, products, and Services
• To send marketing communications where permitted by law (you may opt out at any time)
• To prevent fraud, misuse, and unauthorised transactions and to maintain website security
• To comply with legal obligations and enforce our Terms & Conditions and other policies

4.  Legal Basis for Processing

We process personal information only where permitted by applicable law, including where:

• Processing is necessary to perform a contract with you (such as fulfilling an order)
• Processing is required to comply with legal or regulatory obligations
• Processing is necessary for our legitimate business interests, such as improving our Services and preventing fraud
• You have provided consent, where required (for example, for marketing communications)

5.  Sharing of Personal Information

We may share your personal information with trusted third parties, including:

• Service providers and vendors, such as payment gateways, delivery partners, IT service providers, and customer support platforms
• Marketing and analytics partners, where permitted by law and subject to your preferences
• Regulatory authorities, law enforcement, or courts, where required by law or to protect our legal rights
• Business successors, in the event of a merger, sale, restructuring, or transfer of assets

We do not sell your personal information to third parties.

6.  Marketing Communications

Where permitted by law, we may send you promotional emails, messages, or offers.

You may opt out of marketing communications at any time by using the “unsubscribe” link in our messages or by contacting us directly.

Service-related communications (such as order confirmations and delivery updates) will still be sent where necessary.

7.  Data Security and Retention

We use reasonable technical and organisational measures to safeguard your personal

information against unauthorised access, loss, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our Services
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce our agreements

8.  Consumer Protection and Statutory Rights

Keyon Shoes is committed to fair data handling practices and compliance with the Personal Data Protection Act No. 9 of 2022 and other applicable laws of Sri Lanka.

Nothing in this Privacy Policy limits or excludes any statutory rights you may have under Sri Lankan law.

9.  Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology.

Any updates will be posted on this page with a revised “Last updated” date. Continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.

11.  Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Trade name: Keyon Shoes | School Shoes Sri Lanka

Company name: HS TRADING LANKA (PVT) LTD

Phone: +94 76 400 3004

Email: info@keyonshoes.lk

Address:

23A Thanthri Road,

Ethul Kotte, 10100, Sri Lanka