Return & Refund Policy
1. Return Window
We offer a 30-day return period . You may request a return within 30 days of receiving your order.
2. Eligibility for Returns
To be eligible for a return, the item must:
- Be unworn and unused
- Be in the same condition as when you received it
- Be in the original packaging
- Have all tags and labels attached
- Be accompanied by a receipt or proof of purchase
Items that do not meet these conditions will not be accepted for return.
3.How to Initiate a Return
To start a return, please contact us at info@keyonshoes.lk, +94764003004 with your order number and details of the item you wish to return.
Once your return is approved, we will provide instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
4. Damages, Defects, or Wrong Items
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged
- You received the wrong item or size
We will review the issue and arrange a replacement, exchange, or refund as appropriate.
5. Customer-Fault Returns
If a return or exchange is requested due to a customer error (such as ordering the wrong size, color, or item), the customer will be responsible for the delivery cost to return the product.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or worn footwear
- Items not in their original packaging
- Items without original tags or labels
- Sale or discounted items
- Gift cards
- All socks (standard and custom) – socks are final sale and cannot be returned or exchanged
7. Exchanges
If you would like to exchange an item (for example, for a different size):
- Request a return for the original item.
- Once the return is approved, place a new order for the desired item.
This process ensures faster processing and accurate order management.
Exchange Shipping Costs
When requesting an exchange, the customer is responsible for:
- The return delivery fee for the original item
- The shipping cost for the replacement item
8. WhatsApp Order Exchanges
For exchanges related to orders originally placed through WhatsApp, customers must provide their invoice as proof of purchase when requesting the exchange.
9. Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or card provider.
10. Alignment with Our Terms
By placing an order, you agree to this Return & Refund Policy and acknowledge that it forms part of our Terms & Conditions.
We reserve the right to update this policy from time to time, and any changes will be published on our website with a revised “Last updated” date.
11. Contact Information
If you have any questions, concerns, or requests regarding this Return & Refund Policy, please contact us:
Trade name: Keyon Shoes | School Shoes Sri Lanka
Company name: HS TRADING LANKA (PVT) LTD
Phone: +94 76 400 3004
Email: info@keyonshoes.lk
Address:
23A Thanthri Road
Ethul Kotte, 10100
Sri Lanka