About Our Policies – KeyonShoes.lk

Last updated: November 20, 2025

1. Terms & Conditions

1.1 About Us

Keyon Shoes | School Shoes Sri Lanka (“Keyon Shoes”, “we”, “us”, “our”) operates this website KeyonShoes.lk and provides school shoes and related products for customers in Sri Lanka.

1.2 Acceptance of Terms

By accessing or using this website, placing an order, or making a payment, you agree to be bound by these Terms & Conditions, together with our Return & Refund Policy, Shipping & Delivery Policy, Cancellation Policy, and Privacy Policy. If you do not agree, you should not use this website or place any orders.

1.3 Eligibility

You must be legally capable of entering into binding contracts under the laws of Sri Lanka. By using the website, you confirm that you are at least 18 years old or are using the Services under the supervision of a parent or legal guardian.

1.4 Products, Pricing & Availability

• We try to ensure product information, images and prices are accurate and up to date.
• All prices are displayed in Sri Lankan Rupees (LKR) unless stated otherwise.
• Prices, offers and stock availability are subject to change without prior notice.
• We reserve the right to limit quantities or cancel orders where necessary (for example, in the case of pricing errors or stock unavailability).

1.5 Orders & Payments

• Your order is an offer to purchase products from us; we accept this offer when we confirm your order.
• We may require additional verification or information before accepting an order.
• Payments may be made using available payment methods, including secure online payment via our payment gateway or Cash on Delivery (COD) where offered.
• By providing payment details, you confirm that you are authorised to use the selected payment method.

1.6 Shipping & Delivery

Delivery timelines, locations we cover, COD availability, and other related terms are set out in our Shipping & Delivery Policy, which forms part of these Terms.

1.7 Returns, Exchanges & Refunds

Our process for returns, exchanges and refunds is detailed in our Return & Refund Policy. By placing an order, you agree to be bound by those terms.

1.8 User Responsibilities

• You agree not to use the website for any unlawful or harmful purpose.
• You must not attempt to interfere with the website’s security or proper functioning.
• You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

1.9 Intellectual Property

All content on this website, including text, images, logos, graphics and design, is owned by or licensed to Keyon Shoes and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.

1.10 Limitation of Liability

To the extent permitted by law, Keyon Shoes will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services, including but not limited to loss of data, profits, or business opportunities. Our total liability for any claim related to your purchase will not exceed the total amount paid for the relevant order.

1.11 Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes arising in connection with the website or your orders will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

1.12 Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted will mean you accept the revised Terms.

2. Return & Refund Policy

2.1 Return Window

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

2.2 Eligibility for Returns

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition as when you received it
• In the original packaging
• With all tags and labels attached
• Accompanied by the receipt or proof of purchase

2.3 How to Start a Return

To initiate a return, please contact us at info@keyonshoes.lk with your order number and details of the item you wish to return.

Once your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

2.4 Damages & Wrong Items

Please inspect your order upon delivery and contact us immediately if:

• The item is defective
• The item is damaged
• You received the wrong item or size

We will review the issue and arrange a replacement, exchange, or refund as appropriate.

2.5 Non-Returnable Items

We cannot accept returns for:

• Used or worn footwear
• Items not in original packaging
• Items without original tags and labels
• Sale or discounted items
• Gift cards

2.6 Exchanges

If you wish to exchange an item (for example, for a different size), the fastest way is:

1. Request a return for the original item.
2. Once the return is approved, place a new order for the required item.

2.7 Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method.
• Processing times may vary depending on your bank or card provider.

For any questions about returns or refunds, please contact us at info@keyonshoes.lk.

3. Shipping & Delivery Policy

3.1 Cash on Delivery (COD)

• Cash on Delivery is available for eligible orders.
• Our delivery partner may contact you prior to delivery to confirm availability and payment details for COD orders.

3.2 Delivery Timeframes

• Colombo 1–15: Estimated delivery within 1–3 working days.
• Colombo suburbs & outstation: Estimated delivery within 3–7 working days from the date of order placement.

Delivery times are estimates and may vary due to factors such as weather, courier workload, seasonal demand, or other unforeseen circumstances.

3.3 Non-Delivery Days

• No deliveries are made on Sundays.
• Orders placed on Public Holidays will be processed and dispatched on the next working day.

3.4 Order Processing

Orders are typically processed on working days between 9:00 AM and 5:00 PM. You may receive an SMS, email, or call from the delivery partner regarding your delivery.

3.5 Delivery Communication

For COD orders, the delivery agent will usually contact you prior to delivery. If you miss a delivery attempt, the courier may reschedule for the next available day.

4. Cancellation Policy

4.1 Cancelling Before Dispatch

You may request to cancel your order before it is dispatched. To request a cancellation, please contact us as soon as possible at info@keyonshoes.lk with your order number.

If your order has not yet been shipped, we will cancel it and, for prepaid orders, arrange a refund to your original payment method.

4.2 Orders Already Dispatched

If your order has already been dispatched or is out for delivery, it cannot be cancelled. In such cases, you may receive the item and then follow our Return & Refund Policy if you wish to return it (subject to eligibility).

4.3 Cash on Delivery (COD) Orders

For COD orders:

• Repeated refusal of COD parcels or frequent cancellations may result in restrictions on future COD orders.
• Please ensure someone is available at the delivery address to receive the parcel.

4.4 Refunds for Cancelled Orders

If a cancellation is approved before dispatch:

• Prepaid Orders: Refunds will be issued to your original payment method.
• Refund processing time may vary depending on your bank or card provider.

4.5 Changes to Orders

Changes to your order (such as size, model, or delivery address) can only be made before dispatch and are subject to product availability. Please contact us as early as possible if you need to make changes.

5. Privacy Policy

Keyon Shoes | School Shoes Sri Lanka operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Keyon Shoes | School Shoes Sri Lanka is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

5.1 Personal Information We Collect

We may collect:

• Contact details – name, addresses, email, phone number;
• Payment and transaction details – payment method, order details, refunds and exchanges;
• Account information – username, password, preferences (if you create an account);
• Order and usage information – items viewed, added to cart or purchased, and your interactions with the site;
• Device and technical data – IP address, browser type, device information;
• Communications and enquiries sent to us.

5.2 How We Use Your Information

• To process and fulfil orders, arrange delivery, and manage returns and exchanges;
• To manage your account and provide customer support;
• To personalise and improve your shopping experience;
• To send marketing communications where permitted (you can unsubscribe at any time);
• To protect our store, prevent fraud, and ensure security;
• To comply with legal obligations and enforce our policies.

5.3 Sharing of Information

We may share personal information with:

• Service providers and vendors (including Shopify, payment processors, delivery partners and IT providers);
• Marketing and analytics partners, where allowed by law;
• Authorities or third parties where required by law or to protect our rights;
• Successors in the event of a business transfer or restructuring.

5.4 Relationship with Shopify

Our store is hosted on Shopify. Shopify may collect and process certain information about your use of our store and other Shopify-powered stores. For more on how Shopify processes your data and your rights, please see: Shopify Consumer Privacy Policy and Shopify Privacy Portal.

5.5 Your Rights & Choices

Depending on your location, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. You can also opt out of marketing emails at any time via the “unsubscribe” link.

5.6 Security & Retention

We use reasonable safeguards to protect your information but cannot guarantee absolute security. We retain personal information for as long as necessary to provide our Services and comply with legal obligations.

5.7 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated “Last updated” date.

5.8 Contact Information

Trade name: Keyon Shoes | School Shoes Sri Lanka
Phone number: +94 76 400 3004
Email: info@keyonshoes.lk
Physical address: HS TRADING LANKA (PVT) LTD, 23A Thanthri Road, 23A, Sri Jayawardenepura Kotte, 10100, Sri Lanka